Learn how to set away message on WhatsApp Business with step-by-step guide and examples to automate your customer support
To set away message on WhatsApp Business, go to Business Settings, then Greeting Message, and toggle on Away Message. Set your message and schedule. This helps automate customer support. Use WA CRM — free WhatsApp CRM for more features. Away messages are sent outside business hours or when you're busy.
Away messages save time. They inform customers when you're not available. This reduces follow-up queries.
Away messages improve customer experience. They set expectations and provide alternative contact methods.
Away messages also help with lead generation. They can direct customers to your website or other contact channels.
To configure away messages, go to WhatsApp Business Settings. Then, select Business Hours and toggle on Away Message.
Set your away message and schedule. Choose the days and times you're unavailable.
You can also customize your away message with variables like customer name and business name.
Greeting messages are sent to new customers. They introduce your business and set expectations.
To set up greeting messages, go to WhatsApp Business Settings, then Greeting Message.
Toggle on Greeting Message and set your message. You can customize it with variables like customer name.
Use templates to save time. They help you create effective away messages.
Example away message: 'Hello, we're currently unavailable. Please contact us at [phone number] or [email].'
You can customize templates with your business name and contact information.
Don't forget to toggle on Away Message. This ensures your message is sent to customers.
Don't set your away message to send during business hours. This can confuse customers.
Don't forget to test your away message. This ensures it's working correctly.
WA CRM is a free Chrome extension that turns WhatsApp Web into a CRM. It offers more features for away messages.
With WA CRM, you can set custom away messages for different customers. You can also schedule away messages in advance.
Learn more about best WhatsApp CRM options for your business.
Different industries have different away message requirements. For example, healthcare businesses may need to provide emergency contact information.
E-commerce businesses may need to provide alternative contact methods for customer support.
Learn more about WhatsApp CRM by industry to find the best solution for your business.
Keep your away message concise and clear. It should set expectations for response times.
Use variables like customer name to personalize your away message.
Learn more about WA CRM vs WATI to find the best CRM solution for your business.
About WA CRM
WA CRM is a free Chrome extension that adds a lightweight CRM right inside WhatsApp Web. Capture any chat as a lead in one click, set stages, temperature and follow-up reminders, and sync everything to Google Sheets — no WhatsApp Business API, no number migration, ready in about two minutes.
FAQ
To set up a greeting message, go to WhatsApp Business Settings, then Greeting Message. Toggle on Greeting Message and set your message. You can customize it with variables like customer name. Learn more about [more WhatsApp guides](/learn) to improve your customer support.
Yes, you can customize your away message with variables like customer name and business name. This helps personalize your message and improve customer experience. Use [WA CRM — free WhatsApp CRM](/) for more features.
To schedule your away message, go to WhatsApp Business Settings, then Business Hours. Toggle on Away Message and set your schedule. Choose the days and times you're unavailable. Learn more about [best WhatsApp CRM](/best-whatsapp-crm) options for your business.
Common mistakes include forgetting to toggle on Away Message, setting your away message to send during business hours, and forgetting to test your away message. Avoid these mistakes to ensure your away message is working correctly. Learn more about [WA CRM vs WATI](/vs/wati) to find the best CRM solution for your business.
WA CRM is a free Chrome extension that turns WhatsApp Web into a CRM. It offers more features for away messages, including custom away messages for different customers and scheduling away messages in advance. Learn more about [WhatsApp CRM by industry](/industries) to find the best solution for your business.